Steven Gough

Steve is an experienced transformation Partner with over 20 years experience in leading customer centric transformation programmes across the Financial Services sector. Steve's experience includes FTSE100 and international clients across Personal lines and Commercial lines insurance and retail banking. Steve's specialities include digital strategy & visioning, business case development, customer experience design and technical solution definition and implementation. Steve leads our Financial Services Technology capability in the UK and also our Salesforce capability. Steve also leads our Service Transformation proposition helping clients to transform their Customer Service functions.