Business-led technology transformation for financial services

Overview

Technology has moved from being an enabler of business processes to becoming a key factor in long-term business strategy. Technology choices and investments now define how fast a business moves, how agile it becomes, and how effective it is in gaining - and maintaining - competitive advantage.

Financial Services organisations need to take an integrated view of business strategy, customer experience, and technology if they are to deal with the fast paced change that is facing the industry:

• The digital revolution is forcing the industry to evolve at speed, with customers demanding faster, more personalised, anytime anywhere services, and organisations looking to harness the potential of emerging technologies and automation to transform internally.
• Simultaneously, high cost/income ratios and competition from new market entrants are increasing the urgency of addressing technology debt, driving the move from legacy systems to agile processes, digital services, and cloud-based application infrastructure and platforms.
• And as a result of technological change, increased risk and regulation require constant attention in order to ensure – and prove – compliance, whilst dealing with cyber-attacks, fraud, money laundering, data misuse, and the complexity of the evolving technology infrastructure in a cost effective manner.

With business outcomes therefore depending more than ever on the technology choices organisations make, it is no longer safe or even possible to separate technology decisions from business strategy. Our focus is on enabling the success of your business through our integrated, business-led technology transformation approach.