Digital Solutions for Insurance

Reinventing and redefining the insurance market through efficient, innovative and people-first digital transformation

Reinventing insurance: for insurers and brokers

The insurance ecosystem is evolving. Market dynamics have changed at pace, and so has the way insurers interact with customers, brokers connect with clients and underwriters identify and manage risk. People now demand control and convenience and experiences that connect them with what they want, where they want it, on their terms.

While the increasing use of data and technology has seen new competitors emerge, it has also provided challenges, and opportunities. By going on the offensive with digital, insurers can act with agility and respond quickly to market changes. There’s potential to move beyond building efficiencies and reimagine customer value.

Having a strategic vision for where you go next, while delivering the digital insurance technology transformation you need, requires a combination of human ingenuity and the right technology if it is to deliver real results.

We can help you harness the power of insight, data and technology, to build stronger connections - with customers and across the insurance ecosystem - that improve credibility and trust and deliver growth, wherever you are in your transformation. By combining business strategy, insight and experience with innovative technology solutions and the right insurtechs, we give you the confidence to make decisions that minimise risk, maximise value, build trust and deliver sustained outcomes.

Together, we can redefine the insurance market.

Helping your industry

To solve big challenges and deliver bold change, we convene communities of solvers and collaborate with industry leaders in new and unexpected ways, using the right technology at the right time to help you rewire the insurance experience in an evolving marketplace.

We understand what real digital insurance transformation takes. We use technology, data, and analytics, combined with our delivery capability, to build a clear pathway for your business. Our insights, relationships and industry knowledge will help you understand what best in class looks like and how to adapt it for your business and goals.

Helping SME insurers innovate

The SME insurance sector is ripe for innovation. New technologies now offer solutions to a wide range of SME pain points, including underinsurance, complex online experiences, limited flexibility and a lack of support beyond insurance transactions.

The ability to adapt and change quickly and effectively is critical, and the weight of legacy systems and processes continues to hamper progress for many. Our knowledge of insurtechs allows us to maximise efficiency across your entire ecosystem, enabling new technology and ways of working that increase your ability to evolve, innovate and transform at pace.

Through our insurance digital solution for SME, we help deploy and deliver the right technology to help you innovate in the market, be the first to offer new products and services, and respond quickly to change, ensuring your clients can grow and protect their businesses, with accuracy and risk mitigation built in.

Working with you, we can improve agility, resilience and accuracy, giving you the confidence to respond to the changing needs and nature of SMEs at speed, to maximise growth potential across your business.

Transforming Lloyd’s and London Market underwriting

London Market participants have historically competed on expertise rather than technology. But to remain competitive in an increasingly global insurance marketplace, investments are now being made as insurers decide how and where to position themselves for long-term growth. Our research highlights specific threats and opportunities for London Market players.

We know each business you serve, and each risk you assess, is unique. Through our insurance digital solution for London Market underwriting, we uncover the best in digital, data and technology innovation, working with you to match your own expertise and remove barriers to growth, reduce cost and increase profitability. In turn, giving you the confidence to execute transformation by building on your already trusted foundations and creating an environment of continuous improvement.

Any change in this market requires cultural change as much as technology adoption. That understanding allows us to transform your business while enabling underwriters to prioritise assessing risk and spending more time with brokers and clients. It’s a solution that helps your people not only successfully adopt, but also get the best out of the products, tools and solutions they use.

Connecting the London Specialty Broker market

Market consolidation and a race for scale are accelerating change in the broker market. Brokers now need to evolve to remain relevant and become trusted risk advisors.

Success depends on increased efficiency and making better use of data to provide meaningful insights. Resulting in more time spent with clients, increased customer acquisition and better client outcomes. Targeted investments in digital will ultimately improve efficiency and deliver the right customer experiences.

With relationships remaining essential, we will help you select the right technology to deliver bold digital transformations that create new and enhanced capabilities. We work across a broad range of platform providers and specialist Insurance Fintechs to ensure our clients make the best use of complementary technologies.

This digital shift also requires cultural change. Through our insurance digital solution for specialty brokers, we take a human-led, tech-powered approach with technology acting as an enabler. We don’t just introduce the right technology, but the skills and knowledge you need to add great value to interactions as the market evolves.

Our digital insurance solutions enable:

Faster innovation

Designed with agility and innovation in mind, our solutions enable you to lead and adapt in an evolving market, meeting the needs of your customers more effectively.

Exceptional experiences

Through digital transformation we help you deliver exceptional experiences. We help you build trust with your customers in your services and enable you to provide seamless execution, all powered by data.

Reduced costs

Our digital insurance technology delivers the on-demand cost and flexibility benefits of the cloud to lower total cost of ownership (TCO) and reduce the costs of servicing customers through a suite of customisable best-of-breed Insurtech solutions that are low maintenance, reusable and scalable.