Industry Cloud Solution

Patient Experience

Providing personalised experiences for citizens and patients throughout all stages of their care journey

Patient Experience puts people at the heart of health services. To reimagine how all citizens and patients engage with healthcare.

Our solution helps relieve operational pressures while taking pragmatic steps to build an efficient, resilient and digitally powered healthcare organisation that places the citizen, or patient in the centre of their care. Delivering more personalised healthcare, improving patient experience, and providing greater control of their care journey.

Taking inspiration from other industries, we’ve brought together the right platform capabilities to offer a mobile-first, integrated experience for citizens - enhanced by GenAI to provide intelligent support whenever they need it.

Engage and interact with patients at every part of their journey. Create tailored engagement through preferred channels and provide appointment reminders and other relevant information. Or integrate with legacy systems to provide more modern features, such as the ability to book, amend, or cancel appointments through a virtual agent.

Wherever you are on your transformation journey, we combine hands-on experience in healthcare with proven technologies from our alliance ecosystem to deliver the trusted tools you need to improve care journeys, improve productivity and reinvent healthcare.

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PwC's intelligent platform for healthcare

Wherever you are on your transformation journey, we combine hands-on experience in healthcare with proven technologies from our ecosystem of alliances to help you reinvent healthcare today.

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