Store Openings and Closures 2024
A long-term view of openings and closures: a move towards stability?
Create better connections with consumers
We understand the pressure you face to balance day-to-day challenges alongside a long-term, enduring strategy. Bringing together our diverse perspectives and technical expertise in new and creative ways, we’ll help you predict, prepare and adapt to change, so you can build trust and create experiences that protect value and deliver sustained growth.
Together, we can create better connections with consumers.
Store Openings and Closures 2024
Headline results show a decline in chain outlet closures – with 2024 having the second fewest closures in a decade. While this is encouraging news, the number of chain outlet openings has also declined. Despite being higher than during the pandemic, the number of openings remains almost a third lower than in the mid-2010s.
Long term closures are still – and are likely to continue – being driven by the move towards shopping and services like banking being done online, although this has been partially offset by more positive news for hospitality and leisure and on retail parks.
Understand change to unlock growth
The Consumer Reconsidered uncovers new and unique insights into the reality of shopping behaviours: consumer journeys are unpredictable and chaotic, people are polarising on where and how they shop, and rethinking what they trust and value.
We’ll help you understand how behaviours are evolving, what that means for you, and reveal the actions you can take to deliver enjoyment, build trust and create better connections.
Recognise how consumers shop to create better connections
Use enjoyment and experience to attract and retain consumers
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Discover the retail outlook for 2025 with our in-depth analysis of market trends, consumer behavior, and emerging technologies. Explore how retailers can ensure compliance, enhance their reputation and manage ESG and supply chain risks to secure growth.
PwC Consumer Sentiment Survey - Autumn 2024
After the biggest drop in over two years, consumer sentiment has reached 2024’s lowest level. While economic indicators remain strong, with inflation stable, real wages increasing and more interest cuts likely, this hasn’t translated into optimism among consumers.
Understand your consumer to build trust, find greater value and transform
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Global FDD Leader and Retail, Consumer and Leisure Specialist, PwC United Kingdom
Tel: +44 (0)7802 882562
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