Jump 4U Limited

Cancellation of Service

As you may be aware, on 15 September 2014 Jump 4U Limited entered administration and Robert John Moran, Robert Jonathan Hunt and Ian David Green (each licenced insolvency practitioners of PricewaterhouseCoopers LLP) were appointed as administrators ("the Administrators").

Following a review of the business of Jump 4U Limited (in administration) ("Jump"), the Administrators have determined that with effect from 23 November 2014, Jump will shut down its business and will cease to provide services to Jump customers under their Jump contracts.  No further payments will be collected from any Jump customer after 24 October 2014 however, Jump customers continued to receive the data back up and technical support services for which they pay under their Jump contracts until 23 November 2014.  From 24 October 2014 Jump will waive any future payments that Jump customers may be obliged to make under their contracts.

All Jump customers will be entitled to retain their mobile handsets.

Jump customers should be aware that their contract for airtime is separate from their contract with Jump, as such, the airtime contract is unaffected by this announcement. Please contact your airtime provider if you have any queries regarding this contract.

Frequently Asked Questions

1. Can I keep my handset?
Yes

2. Can I have a refund for payments made since the date of administration (i.e. 15 September 2014)?
No – since the date of administration Jump continued until 23 November 2014 to provide the data back-up and technical support services under the customer contract, accordingly, no refunds will be made

3. Will I have any future obligations under the Jump contract?
No – you will not have to make any further payment in respect of your Jump contract

4. What will happen to my credit rating?
This will not affect your credit rating

5. Will I get compensation for the loss of service since the date of administration (i.e. 15 September 2014)?
No, Jump continued to provide the data back-up and technical support services until 23 November 2014 therefore, there has been no loss of service

7. Will my ATP tariff remain active?
Yes this will remain active as it is a separate contract that you pay for separately.

8. Can I still use Tech Support and Data Backup?
The tech Support and Data Backup services will be provided until 23 November 2014, at which point they will no longer be available to customers.

9. Why is this happening now?
There have been numerous issues that the administrators have had to consider in making this decision; the time has now come where the administrators consider that it is no longer commercially viable to continue to operate the Jump service.

Robert Jonathan Hunt, Ian David Green and Robert John Moran have been appointed as joint administrators of Jump 4u Limited to manage its affairs, business and property as agents without personal liability. All are licensed to act in the United Kingdom as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

The joint administrators are Data Controllers of personal data as defined by the Data Protection Act 1998. PricewaterhouseCoopers LLP will act as Data Processor on their instructions. Personal data will be kept secure and processed only for matters relating to the administrations.