Customers

Is Carpetright Limited continuing to trade?

Following the Joint Administrators’ appointment on 22 July 2024, Carpetright Limited will no longer continue to trade. On appointment, the Joint Administrators completed a sale of 54 stores and two logistics hubs to CWHP Ltd., part of the Tapi Group. These stores will be temporarily shut for a few of days, whilst they are being set up to operate again. 

The stores that have transferred are listed here: List of transferred stores.

For any orders that have been placed at a store that has transferred to the Tapi Group, please have a look at the FAQs on Tapi.co.uk for further information. 

The below FAQs are relevant for customers whose stores are NOT in the above transferred list and online customers:

I placed an order before 12th July that hasn’t been fulfilled - would this still be fulfilled?

As a result of the Administration we are unfortunately unable to fulfil orders that have been placed within the stores that have closed or online via the Carpetright website. 

Refer to the below FAQ for refunds. 

I placed an order after 12th July that hasn’t been fulfilled - would this still be fulfilled?

Carpetright stopped taking payment for orders until the day of fitting on the 12th July. As a result of the Administration, we are unfortunately unable to process any outstanding orders.

I have paid a deposit/full amount, will I receive a refund if my order has been placed within a closed store?  

As a result of the Administration we are unfortunately unable to provide you with any refund. 

We recommend that all customers check their purchase protection arrangements associated with their debit / credit card/finance arrangement (or similar payment method) to understand whether a refund is available through another source. 

In the event that you are unable to secure any refund via your original method of payment, you will have the right to lodge an unsecured claim in the Administration estate of Carpetright Limited. 

To do so, please contact uk_carpetright_creditors@pwc.com providing your full name and corresponding address, and one of the team will arrange to send you the relevant information via letter in order to submit your unsecured claim. 

Will my upcoming fitting/home visit appointment still take place?

We are unfortunately unable to fulfil orders that have been placed within the stores that have closed or online via the Carpetright website, and therefore, these appointments will no longer take place. 

Who should I contact to resolve an issue with the fitting of my order? 

Unfortunately we are unable to resolve any problems with fittings for orders  that have been placed within the stores that have closed or online via the Carpetright website. 

Will my ongoing customer complaint with Carpetright Limited be resolved?  

As a result of the Administration and as your complaint relates to a period prior to the Joint Administrators’ appointment on 22 July 2024 , we are unfortunately unable to resolve any ongoing customer complaints.  

Can I still use my gift card?

No, because trading has ended at stores that have closed and Carpetright gift cards will not be accepted at the stores that have been transferred to Tapi Group and online. 

We recommend to contact whoever issued them and discuss your options.

You will be a creditor of Carpetright Limited and to submit a claim you should contact  uk_carpetright_creditors@pwc.com providing your full name and corresponding address, and one of the team will arrange to send you the relevant information via letter in order to submit your unsecured claim. 

I bought from Carpetright, are my product guarantees still valid?

As a result of the Administration, we’re unable to honour any guarantees, therefore, they will be null and void.