Customers

What has happened?

• Rachael Wilkinson and Zelf Hussain were appointed as Joint Administrators of CK Acquisitions Limited on 28 March 2023

• The Joint Administrators completed the sale of the Cath Kidston brand, website and intellectual property to Next Retail Limited, part of Next plc, in order to realise funds to be made available for distribution to verified creditors 

• The Joint Administrators will continue to focus on achieving the best outcome for the creditors of the Company through realisation of the remaining assets

Will I still receive my order?

Customer orders made prior to the administration should be delivered. All new orders made during the sale period will also be processed as normal.

We are unable to provide details on the progress of specific orders. 

What is your returns policy? Can I have a refund?

For purchases made prior to the administration, while we appreciate it’s disappointing, we can’t offer refunds or exchanges and we are not taking returns. If you are seeking a refund for a faulty item, please see below.

For purchases made in store during the sale period post 28 March 2023, we can’t offer refunds, exchanges and we are not taking returns. If you are seeking a refund for a faulty item, please see below.

For purchases made online during the sale period post 28 March 2023, we can accept returns in line with  distance selling regulations, fulfilling our statutory obligations. Returns will be accepted for a period of up to 14 days after receiving the goods, the cost of the return will need to be paid for by the customer. Online purchases made during the sale period post 28 March 2023 can’t be returned or exchanged in store.

If the item I purchased is faulty can I return it?

For purchases made prior to the administration; we understand it may cause frustration but unfortunately, we are unable to accept returns for faulty goods. 

If you are due a refund for a faulty item that was purchased prior to the appointment of the Administrators, and the return is in line with the terms and conditions of the purchase, you can submit a claim to the Administrators. Details of how to file a claim can be found here

For purchases made online or in store during the sale period post 28 March 2023, we can accept returns for faulty items for a period of up to 14 days after purchase. If the purchase was online the cost of the return will need to be paid for by the customer. Faulty items purchased online cannot be returned in store. If the purchase was in store, the faulty item must be returned in store.

If you have any further issues or questions please email us on: ​uk_ckacquisitions_creditors@pwc.com. 

Rachael Wilkinson and Zelf Hussain have been appointed as Joint Administrators of CK Acquisitions Limited to manage its affairs, business and property as its agents and act without personal liability. All are licensed in the United Kingdom to act as an insolvency practitioner by the Institute of Chartered Accountants in England and Wales. The Joint Administrators are bound by the Insolvency Code of Ethics which can be found at: https://www.gov.uk/government/publications/insolvency-practitioner-code-of-ethics.

The Joint Administrators may act as controllers of personal data as defined by UK data protection law depending upon the specific processing activities undertaken. PricewaterhouseCoopers LLP may act as a processor on the instructions of the Joint Administrators. Personal data will be kept secure and processed only for matters relating to the Joint Administrators’ appointment. Further details are available in the privacy statement on the PwC.co.uk website or by contacting the Joint Administrators.