General Update - Launch of CIP Security Enhancements and Frequently Asked Questions 18/05/2011

Further to the 21 April 2011 and 5 April 2011 website updates, please be advised that today the Joint Administrators have introduced a series of enhancements to the Client Information Portal ("CIP").

We appreciate that the CIP enhancement process has required counterparties to engage with the CIP through various steps. So as to facilitate the transition process we have created a Getting Started Manual for those counterparties who have not yet received new Logon Credentials. We have also provided Guidance Notes and a set of Frequently Asked Questions ("FAQs") below to assist counterparties in navigating the changes.

Our goal is to have a smooth transition from the old portal to the newly enhanced CIP as quickly as possible. Please take a moment to review the FAQs. We will continue to add to these FAQs over the coming weeks if we find that certain query responses would be helpful to the larger population. Please note: the capitalised definitions in the FAQs below have the same meaning as the defined terms within the Guidance Notes.

FAQs Table of Contents

1. If a Legal Entity has already filed a proof of debt does it need to certify a Primary User and designate an Administrative User?

Yes. The process of certifying a Primary User and designating an Administrative User for the CIP is to provide a Legal Entity access to the relevant sub-portals within the CIP. Even if a proof of debt has been filed, there may be other instances where a Legal Entity will need or want to communicate with LBIE in a secure environment (e.g. to provide SSI instructions, to view Client Money information, etc.) A Legal Entity will only be able to access the sub-portals if it has followed the instructions and has new Logon Credentials from its Administrative User.

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2. I am unable to access the CIP, what do I do?

All Legal Entities were required to certify their Primary User details and designate an Administrative User prior to the 18th of May (the “CIP Enhancement Date”). Please review the Getting Started Manual if you are currently unable to access the CIP and log on to the CIP https://dm.pwc.com/LBIE_CIP/ as soon as possible to complete the process. Your Legal Entity may be at various stages in the certification and designation process:

a. Legal Entities who certified a Primary User and designated an Administrative User prior to the CIP Enhancement Date:

The Administrative User will have received from LBIE their new Logon Credentials and will be able to provide users with their own individual Logon Credentials and user status. All users should contact their Administrative User directly. The Administrative User’s details will pop up when a user tries to logon with their Old Logon Details.

b. Legal Entities who certified a Primary User but did not yet designate an Administrative User:

The Administrative User must be designated by a Primary User before the Legal Entity can be given access to the CIP. A Primary User should logon with their Old Logon Details and follow the instructions on the CIP to designate an Administrative User. When LBIE receives these details, it will issue Logon Credentials for the Administrative User who will then be able to enable other users for the Legal Entity.

c. Legal Entities who have not certified a Primary User nor designated an Administrative User:

A Primary User must logon using their Old Logon Details and 1) certify themselves as a Primary User and 2) designate the Administrative User (as per b. above). Until this process is complete, users from the Legal Entity will be unable to access the Site.

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3. What is the difference between the CIP and the sub-portals (e.g., the Client Money portal, Client Asset portal, LBIE Creditor Portal, LBIE Affiliates Portal and SSI Portal)?

The CIP is the secure ‘gateway’ for counterparties to access the sub-portals contained within the CIP. A Legal Entity will have access to a sub-portal based on its relationship with LBIE and the unique Logon Credentials of each user for that Legal Entity will direct which sub-portals are visible and accessible when viewing the CIP home page. The CIP and the sub-portals together are known as the “Site”.

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4. Who is an Authorised User?

An Authorised User is an individual acting on behalf of a legal entity that is or was a client of LBIE and who is validly appointed to access the Site on behalf of that legal entity. An Authorised User is (i) a Primary User and/or (ii) the Administrative User or (iii) a Secondary User or (iv) a Delegate User of the Legal Entity. An Authorised User’s email cannot be a group email (e.g. legal@xyz) or a generic title (e.g. info@xyz; companysecretary @xyz).

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5. What is the difference between a Primary User, Secondary User, Administrative User and Delegate User?

All users of the CIP must be Authorised Users. All users are able to change their passwords. Users have the ability to alter their contact details; however, no user is enabled to change their own name or email address. These specific details can only be changed by the user who manages your logon access as described below.

a. A Primary User is an individual who is validly appointed to enter into certain legal, valid, binding and enforceable obligations with respect to the Site, or matters relating to the Site, on behalf of a legal entity that is or was a client of LBIE. A Primary User’s Logon Credentials allow for viewing of data relating to the Legal Entity as well as submitting data to LBIE relating to the Legal Entity (e.g. filing a proof of debt, submitting SSI instructions). The Primary User is responsible for designating, managing and enabling/disabling the password of the Administrative User, as necessary, through the User Administration link at the top of the CIP Home Page. A Legal Entity may have up to five (5) Primary Users. A Primary User may also be the Administrative User if so authorised by the Legal Entity.

b. A Secondary User is an individual who is validly appointed to view, input, save and print data of the Legal Entity but a Secondary User’s Logon Credentials do not allow for submission of data to LBIE through the CIP or any of the sub-portals in the Site. The Secondary User may change his/her own contact details from time to time in the CIP.

c. An Administrative User is an individual who is validly appointed to be responsible for creating and managing the user accounts for all users of a Legal Entity (except themselves, which the Primary User creates.) The Administrative User enables, disables and changes contact details for all users other than themselves through the User Administration link at the top of the CIP Home Page. There is only one (1) Administrative User per Legal Entity. In addition, an Administrative User is able to view, input, save and print data of the Legal Entity but their Logon Credentials do not allow for submission of data to LBIE through the CIP or any of the sub-portals in the Site. An Administrative User may also be a Primary User if so authorised by the Legal Entity.

d. A Delegate User is a validly appointed third party responsible for managing standard settlement instructions (“SSI”) for the Legal Entity. Logon Credentials provide access to the SSI sub-portal only. A Delegate User is able to view, input, save and print data of the Legal Entity. All data entered by a Delegate in the SSI sub-portal must be approved by a Primary User and submitted by such Primary User.

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6. How do I know who are the Legal Entity’s Administrative User and/or Primary User(s)?

Click on the “View Users” link on the navigation bar of the CIP Home Page. This will display contact details for the Administrative User and the Primary User(s).

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7. Can an Administrative User, Secondary Users or a Delegate User submit data through the Site to LBIE?

No. Only a Primary User(s) is authorised to submit information to LBIE through the Site (other than a change in a user’s contact details.) The Administrative User, Secondary Users and Delegate Users are authorised to view, input, save and print data.

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8. How can I add another Primary User and/or Secondary User?

It is the role of the Administrative User to create and manage logons for the Legal Entity’s user population, including Primary and Secondary Users. The Administrative User can set up the Primary and Secondary User(s) through the User Administration link on the CIP navigation bar and directly provide new Primary and Secondary User(s) with a secure username and password. A Legal Entity may have up to 5 Primary User(s) at any one time. There is no limit to the number of Secondary Users.

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9. I am currently the Administrative User and would like to become a Primary User as well, how do I do this?

As an Administrative User you can add yourself as a new Primary User through the User Administration link on the CIP navigation bar. You will then be given Logon Credentials as a Primary User and will be listed as both a Primary and Administrative User in the table of users. To avoid having two Logon Credentials you should log out as an Administrative User and log back in using your new Primary User Logon Credentials. Through the User Administration link you will see a table with your status as both a Primary User and the Administrative User. Click on the red ‘X’ next to your details as Primary User and you will become the Primary/Administrative User. Your status as an Administrative User will then change to ‘Secondary User’ in the table. Please disable your Secondary User status by clicking on the green ‘tick’. At this point you will be both a Primary User and Administrative User with one set of Logon Credentials.

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10. I am currently both a Primary User and the Administrative User. I would like to designate somebody else as the Administrative User, how do I do this?

As a Primary User you have access to the User Administration link on the CIP navigation bar. Through that link there are instructions for you to designate an alternative Administrative User, either selecting from the Legal Entity’s current user list or by providing a new individual. Once you select a new Administrative User, you will lose the rights of an Administrative User, but will retain the rights of a Primary User. You will then directly receive on your screen the new logon details for the newly appointed Administrative User, which should be securely sent by you to the new Administrative User as soon as possible so that your Legal Entity will be able to continue to use the CIP without interruption.

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11. I am a representative/fund manager etc. who is acting on behalf of a client who is a Legal Entity. Can I be added as a user?

If you are an Authorised User of the Legal Entity and if the Legal Entity has validly appointed you then the Legal Entity’s Administrative User can add you as either a Primary User, Secondary User or Delegate (for SSI instructions only.) You must agree to the General Disclaimer, User Guide and applicable Authorised User representations on behalf of yourself and the Legal Entity before you will be given access to the Site.

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12. If the Administrative User changes roles or leaves the Legal Entity, how do other users receive Logon Credentials and/or have their Logon Credentials managed (e.g. reset passwords)?

It is the responsibility of a Primary User(s) to ensure that the Administrative User’s Logon Credentials are current at all times. If the Administrative User leaves the company or is no longer in the role, the Primary User(s) must designate a new Administrative User. The Primary User should access the User Administration link on the CIP navigation bar and disable the old Administrative User and enable a new individual. Once a Primary User has set up the new Administrative User and sent the Logon Credentials to such new Administrative User then the Administrative User will be able to reset a password, enable new users, etc.

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13. I am not a user on the CIP, does this mean that I will no longer receive communication updates from LBIE?

If you are listed as a contact in LBIE’s customer relationship management system and have been receiving communications from the Joint Administrators, such general communication updates will continue to be emailed to you.

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