Customers

Orders

The Companies have ceased to trade with effect from 13 January 2020. 

Returns

Refunds for faulty goods are no longer being provided. If an item is faulty and comes with a manufacturer's warranty you should contact the manufacturer directly.

Gift Cards 

Unfortunately no Mothercare gift cards or gift cards from third parties are  accepted.

International Customer

International franchise partners are continuing to trade serviced by Mothercare Global Brands Ltd which is not in administration.

FAQs

Customer Q&As

What has happened?

• Zelf Hussain, David Baxendale and Mark Banfield of PricewaterhouseCoopers LLP have been appointed as joint administrators of the company on 5th November 2019.
• The company has experienced trading difficulties and this has resulted in the company being unable to meet its liabilities as they fall due.

Are you still accepting gift cards?

• Unfortunately no Mothercare gift cards or gift cards from third parties will now be accepted. If you would like to submit a claim for your gift card balance, please complete a proof of debt form which can be downloaded here.

Can I return faulty or unwanted goods?

• If an item is faulty and comes with a manufacturer's warranty you should contact the manufacturer directly.

If I buy something after the 5th November 2019 what will my rights be?

• Goods purchased after 5th November 2019 were ‘sold as seen’ and on a no returns basis
  
• Many goods come with a manufacturer's warranty in the event that a product becomes faulty.

I am a customer to the International Mothercare business - is this still trading?

• International franchise partners are continuing to trade serviced by Mothercare Global Brands Ltd which is not in administration.