Operating model transformation
The effectiveness of your operating model has a significant impact on whether your business achieves its overall strategic objectives. An effective business operating model will set you and your employees up for success, meeting customer, shareholder and other stakeholder needs.
We’ve helped organisations undergo operating model transformation with great success. With markets becoming tougher due to changes in customer behaviour, business disruption, increasing regulatory complexity and slow economic growth, it’s vital that your operating model is fit for purpose.
- What are the main benefits of operating model transformation?
- The three stages of operating model transformation
- Working with PwC
What are the main benefits of operating model transformation?
The benefits of overhauling your operating model are many and varied but tend to fall into three broad areas:
- Cost efficiencies. This isn’t purely about cost reduction, though that can be a component. What we focus on is aligning your costs with your strategic objectives. All businesses have costs and you cannot eliminate them, so it’s a case of ensuring your costs are in the right areas and if they aren’t then taking steps to realign them.
- Customer growth. Operating model transformation helps maximise efficiency, and so this helps grow revenue. As you gain more customers, a lean and responsive operating model means that you can service your customers better. By providing great service, advice and support to your customers when they need it, you improve customer experience and loyalty, and as a result gain more customers.
- Performance enhancement. With operations that work smoothly and effectively, supporting staff in their work, the people in your organisation will feel happier. They’ll also be more productive, both as a result of improved ways of working and because they feel more motivated.
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