How managed services can speed up the pace of transformation

Planning a business model transformation strategy is the first step. Executing it - and seeing tangible results at the pace we now expect - is an entirely different challenge. Business leaders are increasingly turning to managed services as a fast and effective way to turn strategy into results and move ahead of their competitors, whether the goal is migrating to a cloud platform, adopting digital-first engagement, or overhauling finance, tax or HR functions to boost efficiencies.

Operate and transform in one end-to-end service

Working with a managed service provider takes a shift in mindset. Traditionally, organisations work with consultants and advisors to develop their transformation strategy first and then later bring in technology vendors and operational partners to implement new systems. But this approach sets up a disconnect where skills, operating model, technology and the partner ecosystem you’re working with lack alignment on timelines and objectives. It also lengthens the process of embedding new technology into the organisation, leading to costly delays to the transformation process.

Instead, a managed services approach allows an organisation to operate and transform simultaneously in one end-to-end service, rather than working with a sequence of partners on a lengthy transformation process before picking up operational output again later on.

Fast results with the right technology

Seeing tangible results relies on getting the right technology embedded and adopted by your business as quickly as possible. This requires a deep understanding of your business, domain and the context you operate in. By bringing together our advisory, managed services teams and ecosystem of tech partners we can identify and deploy solutions that develop the maturity of the technology you use within your organisation, supporting you to build out your operating model while keeping business-as-usual operations running with efficiency.

Seamlessly aligning all of these areas within a single managed service is central to our "digital business partner" approach. It focuses on delivering faster results by removing growth constraints and providing the necessary talent and technology at the right time. This ensures alignment of objectives, technology, and implementation right from the start.

A people-focused approach to transformation

We understand that a big challenge with transformation is helping your people to embrace what’s changing and upskill them when needed. A core part of our managed service offering is working alongside your teams to help technology get adopted in the way that’s right for your culture and organisation.

Throughout this process we can run new systems on your behalf while your people get up to speed, passing on our knowledge throughout. There is also the option to partner with us on the running of these new and improved processes on a longer term basis. Every managed service is unique and tailored to what your organisation needs.

An example of this in action is our work with insurer Chester Street to transform the company’s claims management operations. We not only helped the business to modernise manually-driven systems that had been slow and susceptible to error, but we also transferred 65 claims handlers to our claims centre of excellence in Bradford. The result is a 30% uptick in claims handling efficiency. This exemplifies our winning approach of deploying the right technology in a way that’s people-focused and relevant to your organisation to get the best transformation outcomes.

Giving you an edge

Managed services differ from existing outsourcing arrangements by providing a deeper combination of industry insight, access to technology and empowered talent needed to deliver transformational change and develop a culture of continuous improvement and reinvention. By aligning our objectives with the capabilities you need to deliver your future business model we are able to reduce risk and increase speed to outcomes.

If you want to find out more about Managed Services, feel free to give us a call. Better still, come and visit one of our Managed Services operating centres to see how we work and how we can support your business.