Transcript: It’s essential you have lawyers - human lawyers

Transcript

Tilly Harries: When I first started, I did a year as a paralegal. Now, all of the stuff that I did could easily be done within minutes by AI. When implementing AI technologies, it's really important to take your people on the journey with you.

But the most important thing, I think, is emphasising that this is not a replacement for human beings. It's essential that you have lawyers, human lawyers, reviewing the output of AI,
and applying their own knowledge, experience, to the information.

Sandeep Agrawal: AI will not replace lawyers, but it may replace lawyers who don't use AI.

Trusha Kachhela: There's also a huge people pay back in terms of the recruitment of talent, the retention of talent, the developmental experience that businesses can give to their talent.

Tilly Harries: I think with the fears that come with AI and the apprehension, the really important thing is not to dismiss it.

Sandeep Agrawal: The biggest challenge right now is trust on AI and what kind of data is being fed in and what kind of data is coming out.

Tilly Harries: Bias is really important. So if I think about it from my perspective as an employment lawyer, dealing with things like discrimination, bullying, harassment, you wouldn't want the output of AI to be biased in any way and undermine your advice. So it's really important that you have that human involvement to counteract that potential bias.

At PwC, we are really keen on upskilling. We have specific training on AI and, in fact, you're not actually able to use Harvey unless you've gone through specific training.

Sandeep Agrawal: We are actually working with a few law schools to understand how the legal curriculum is changing and how do we take the benefit of that and work with industry leaders and bring in general counsels to understand their perspective as to how would they want to see a difference in legal education.

Tilly Harries: To create a culture that's accepting of AI, I think there are a couple of things that you need to do. One, I think be honest about what it's going to be used for in your organisation. And then finally, I'd say making it fun. What are the benefits? How can this help me in my job? I think when you address those things then you help to take people on the journey with you.