Ways to raise a concern or a service complaint
At PwC we are committed to delivering a high quality service. Please contact us if you are not satisfied or are concerned about your dealings with PwC.
We welcome all feedback and are keen to understand any issues, complaints or concerns arising. With that in mind, if you have a concern which relates to a client service matter, the primary way to raise it is to refer to the terms of business or make contact with your engagement leader who will be able to help answer any questions or consider matters which relate to your engagement.
As an alternative, if the engagement leader is unable to offer a resolution, or you have a broader concern, you can contact Alison Statham, Chief Risk Officer and General Counsel. See Provision of Services Regulations for more information in accordance with the Provision of Services Regulations 2009, which provides guidance on areas such as our FCA and ICO registrations.
For questions or concerns on other matters, please see the links below.
The PwC Confidential whistleblowing helpline and website - 'Speak Up' allows our people, clients and other third parties to feel comfortable and safe raising a question or concern without fear of retaliation. It offers a secure channel and allows for anonymous reporting, where permitted. See 'Speak Up' page for more information on Speaking up or alternatively you can log a concern on Speak Up helpline.
If you want to talk to someone at PwC about a current business issue or question, or find out more information about a particular topic head over to our Contact Us page for more information or call our main switchboard on +44 (0) 20 7583 5000. Other links which may answer your questions are listed below:
- For press related matters: Media Centre Team contacts
- For enquiries related to the Annual report: Annual Report enquiries
- For enquiries related to industry-focused services for public and private clients: PwC Services
- For opportunities to join PwC: PwC Careers
- PwC UK Office locations
