Reducing our natural resource consumption

As a services business, our operations require limited natural resources. We’ve been reporting on our circularity for over a decade and we have metrics and targets for all our resource consumption - set from our FY19 baseline. Progress against our total waste, paper, and water supply targets can be found on our Integrated Reporting Hub.

Our approach

To minimise the environmental impact of our resource consumption, we:

run campaigns to educate and engage our people about related issues and opportunities
invest in equipment that can help to reduce consumption
purchase products with ‘circular’ credentials, including those with a high recycled content, whenever we can
seek to reduce inbound packaging from suppliers
re-use or recycle as much as possible.

Programmes

Plastic
Paper
Water
Land use
Other consumption

Plastic

Without proper waste management, plastic can easily find its way into coastal environments and oceans, where it can have an adverse effect on a range of marine life, as well as impacting human food and water supplies. Recent research has shown that plastic pollution is now a pressing issue which business can help to solve.

We incorporate reduction, reuse and recycling principles to all of our procurement and waste management decisions, applying the principles of the circular economy, as far as reasonably practicable. However, the use of plastic in our business requires special consideration due to the waste management complexities created by the wide range of plastic types and the high number of composite products produced, the changing nature of waste management solutions available, and - in large part - the lack of market-ready alternatives to plastic.

We switched plastic bottles in our client meeting rooms for refillable glass bottles over ten years ago. We rationalised and reuse unwanted stationery items, and we seek to procure items that contain recycled plastic wherever possible - to create demand for secondary markets. We’ve also been trialling innovative recycling solutions for our ‘hard-to-treat’ waste streams such as composite stationery and food packaging.

In addition, we build awareness of the plastics issue amongst our employees and encourage behaviours that help tackle plastic pollution. This has been through beach cleans and 'plastic fishing', as part of our environmental volunteering programme, and advice around plastic-free switches as part of a PwC employee ‘Sustainable Living at Home’ guide.

Our office teams have accelerated sustainable solutions across the business. For example, by offering ceramic glasses and mugs across all our buildings and replacing the compostable cups we’d been using to date.

We’ve also introduced refillable hand-sanitiser dispensing units in the offices, and use smart water cleaning technology. Both are designed to reduce our plastic waste whilst keeping things safe and sparkling.

These initiatives demonstrate our commitment to continuously identify, evaluate and trial new sustainable solutions, as part of our circular consumption ambition.

Paper

Paper is one of our most significant consumables and we’ve been working to reduce the associated environmental impacts for many years.

First, we’ve invested in equipment that reduces usage. Over a number of years, we replaced more than 2,000 desktop printers, with centrally-located and energy-efficient multifunctional devices (MFDs), which can handle network printing, photocopying and scanning. We set them up so they default to double-sided printing, and our people can only print by swiping their security pass at the device. This eliminates unintentional printing, reduces toner use, and also improves data security. We lease the MFDs, too, so that the manufacturer can replace or upgrade components over time, without having to dispose of whole units.

Additionally, the shift towards consuming information in digital format is reducing the paper we use. We’ve invested in systems that make it easier for our people to access documents and to collaborate digitally. We’re also exploring how we can move to digital formats for more types of information - for our Annual Report, has only been available in an online format since 2015, and is specifically designed to be accessed on handheld devices.

For several years, the office paper that we purchase has been 100% recycled, and we’ve sent all of our paper waste to be recycled. However, in 2016 we improved this arrangement, transitioning to a new supplier with a certified ‘closed-loop’ solution for paper. They collect and recycle our paper waste into new paper of a quality that we’re able to buy back and use in our MFDs. It means that our paper is recycled up to seven times more than traditional paper recycling, using no virgin wood, and significantly less water and energy than other recycled office paper.

Water

Although we don't have a large direct water footprint, we recognise the challenges associated with water globally, and in other communities where the PwC network of firms operate, and are global signatories to the United National Global Compact's (UNGC) CEO Water Mandate.

In the UK specifically, we monitor our water consumption and have run various initiatives to reduce usage. These include replacing nine litre toilet cisterns with six litre cisterns across our properties, installing waterless urinals, as well as taps and showers with automatic shut-off. We’ve also made significant water savings by installing improved condenser water systems across our real estate.

Land use

In 2017, our total impact analysis valued our ‘land use’ impact at £38m, equivalent to £50m in 2024 . Most of this occurred outside our direct operations, through the supply chain footprint of the food we consume. As a result, we updated our carbon offset portfolio to focus on REDD+ projects which protect forests in biodiversity hotspots. We also ran a campaign to encourage our people towards climate-friendly diets.

We also consider land use and biodiversity in the design and selection of new office locations. When designing our More London office – our largest site – we engaged a local area environmental group, Team London Bridge, about supporting urban ecology. They helped us to design our natural spaces in line with London’s Biodiversity Action Plan. These natural spaces, which include green roofs, occupy 20% of the building’s floor plate. We also engaged Dusty Gedge, the ecologist campaigner, to assess and verify the effectiveness of the green roofs. His recommendations helped us to set up and plant the natural spaces in the best way to support urban ecology. They now provide foraging and breeding for birds – including Black Redstarts –while also attracting bees, butterflies, hoverflies and other invertebrates.

We also incorporated similar principles into our Embankment Place refurbishment, installing an edible garden and bee hotels on our terraces, doing our bit to encourage biodiversity in the heart of the city.

Other consumption

We look for ways to reduce other material consumption, wherever we can. For example, we reuse laptops and mobile phones that are returned when employees leave the firm;; we encourage reuse of stationery items that are no longer needed (arch lever files, staplers etc.); we work with suppliers to eliminate unnecessary packaging; and we reuse furniture, lockers and other materials across our real estate portfolio as we ‘reimagine’ our offices.

We also look to ensure as much our waste as possible can be reused or recycled, as part of our overarching circular consumption programme.