Here’s how I’m using AI for social good

Yanna joined PwC in September 2020 on the emerging technologies graduate scheme in Technology and Investments. She shares insights into her immersive world of working in Artificial Intelligence (AI) and Extended Reality (XR) to reimagine the impossible and use tech for good. 

Tell us about your journey so far in tech?

I studied psychology at University and completed an internship in a brain-interface laboratory in Shanghai. It was there that I first developed a keen interest in emerging technologies and how they can be used for good. I then interned in PwC’s Technology and Innovation department in summer 2020 before returning to University to complete my master’s in cognitive and decision sciences. My master’s course covered a lot of the theoretical foundations underpinning artificial intelligence and I first learned how to code which sparked my interest in the field further.

What’s it like working as an Emerging Technologies Specialist? 

I work across two teams as part of my graduate scheme - the AI team and the XR team which incorporates virtual and augmented reality technology. 

On a typical day, I work on a variety of exciting projects across both teams. I have a ‘stand up’ call with the AI engineering team every morning, where we discuss the projects each member is working on and what we aim to get done on the day. Currently, I am supporting an AI project that collects a range of biometric, cognitive and psychometric data from PwC volunteers that we aim to bring together to provide meaningful insights into employees’ wellbeing.

I usually spend a few hours a day coding and have meetings with team members to resolve issues or bugs. I personally like to go into the office almost every day as it helps me focus and is much easier to work collaboratively with team members as we can talk through our projects in person.

For the XR team, my role is very people-facing and I spend a lot of time preparing our fleet of virtual reality headsets and onboarding people in VR (virtually and in person). I familiarise them with the technology and the headsets and help to run demos with clients and internal teams across our lines of service to showcase our experiences and different use cases. 

Most recently, I’ve supported various demos of our inclusion and diversity VR experience that we produced in-house. The experience is called ‘In My Shoes’, and was built in collaboration with PwC’s multicultural business network. It incorporates the direct experiences of Black, Asian and minority ethnic people by putting the viewer in the shoes of someone from a minority background. It’s a completely immersive, first-hand experience and a very powerful tool to raise awareness of inclusion and diversity.

I also often test out new software and different VR headsets that have just come to market - most recently, I tested the new HP Reverb G2 Omnicept headset, which can measure muscle movement, gaze, pupil size and pulse and can thus deliver valuable insights into a user’s engagement or a trainee’s learning performance and ability to make decisions. I’ll also have the opportunity to spend a couple of days in Paris to test and review another brand-new headset - the Lynx R1.

I really enjoy the huge diversity of subject matters that both roles bring with them and the variety of different tasks I get involved with on a daily basis!

What’s the best part about working in tech at PwC?

There are so many great things about working in tech at PwC, but these 3 really stand out to me:

  1. The enthusiasm emerging technology sparks in other people
    For example; running the VR demos, seeing people’s reactions and hearing their ideas on all the possibilities and use cases they can imagine with XR technology.

  2. Having access to technology that is cutting-edge
    It really helps me think outside the box and try to improve existing processes using new technologies wherever possible.

  3. Working in collaboration
    Being surrounded by people who share the same interests and are truly enthusiastic about their jobs - and learning so much from them every day, in a safe and supportive environment.

Tell us about the best project you’ve worked on to date? 

During the pandemic, my XR team members and I ran countless immersive sessions in virtual reality. We worked with clients and internal teams to create fully customised VR environments in which each attendee was represented as a photorealistic avatar. 

Spatial audio technology and 3D environments enabled participants to simulate natural human interaction in a virtual business context which was key to successful collaboration during the many lockdowns we went through. 

We ran all types of events, from account planning workshops and strategy sessions, over internal leadership meetings and project pitches to a full awards ceremony with the PwC Deals team.

Working on the end-to-end process, from shipping headsets to participants’ homes, onboarding them in VR, creating the environments and running the sessions is a prime example of how emerging technologies such as VR can be a real game changer in enhancing collaboration. Our attendees were less distracted when in VR and could fully focus on the problems and discussions at hand. They felt physically present and more connected. Time and money was also saved on travel expenses, and so were the CO2 emissions that would have arisen through travel - providing a greener alternative.

Do you have any advice for anyone looking to explore a career in tech?

Don’t ever be put off a career in technology because you think you’re not skilled or experienced enough. Even the senior engineers and data scientists on my team upskill every day. You don’t have to have been a coder from age 4 to succeed in a career in technology. Look for a team that values proactivity and enthusiasm and show them your passion and willingness to learn by talking about relatable examples from past projects you’ve worked on (they don’t need to be tech-related!)

Learn more about technology careers at PwC.