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To stay resilient, relevant and maintain a competitive advantage, banks and capital markets need to seize the opportunity to transform their operating and business models whilst enhancing customer experiences.
A need for greater collaboration and integration within the financial services ecosystem must be balanced with a continued focus on the risk and regulatory agenda. The strategic priority is to continue building trust with customers and society, while creating a sustainable digital banking model and environment that provides a competitive edge.
In the post-Brexit, post-pandemic environment, we believe banks and capital markets organisations have an opportunity to reinvent themselves and emerge stronger – rethinking ways of working, transforming capabilities and putting ESG at the heart of everything they do.
Together, we can create sustainable change in banking and capital markets.