Karl Saunt
With SSE, they'd been on a digital transformation journey through their audit and risk function for a couple of years, and we worked with them to really look at how generative AI, in particular, could be used to accelerate that digital transformation journey.
Diana Cherepanova
At that point, we were discussing one of the upcoming financial crime assessments audits…
Karl Saunt
What’s worked really well with SSE is they've actually just bitten the bullet and gone for it.
Diana Cherepanova
…and that audit involved going through a lot of documents. We decided that we would like to try this tool to see if it will help us to speed up the process. I was a little bit sceptical. I just didn't believe that it was going to be as good as it was.
Karl Saunt
They've delivered a pilot in an area that is adding value.
Diana Cherepanova
So now our audit plan, we have around 65 audits a year, so you have to do quite a lot of work. And this work also involves going through a lot of documents related to group policies and also individual business unit’s policies. And it generally takes a lot of time to study it.
Karl Saunt
Like a lot of internal audit functions, the digital transformation that SSE's audit and risk function had been on was focused very much on structured data, and they hadn't really focused on some of the unstructured data like policies and documents and contracts.
With generative AI, what we were able to do was help them build an asset that would allow them to effectively look at this unstructured data for the first time at scale.
Diana Cherepanova
GenAI helps us to get information from unstructured data quicker and in a way that we were never able to get it before. We started with testing out the tool with a small group of auditors to make sure that first, that tool is doing what's useful for us, and also so that auditors can talk to other auditors and say, actually, you can trust this tool, it’s great, it helps us. Now with this tool, we can get results quicker.
Karl Saunt
Tailoring generative AI to the specific needs of a client is key. Really getting under the skin of where it can add value is critical to the success.
Diana Cherepanova
So to develop the tool took us around two and a half, three months. So it took two phases of PwC doing the development work, and then our team doing the testing, going back and forth on some of the changes.
Karl Saunt
Collaboration is really key to the success of any generative AI project.
Diana Cherepanova
We worked together on the development with PwC. Originally we had a discussion on our requirements and then we had regular updates and catch-ups to change, modify the tool to fit our requirements.
Karl Saunt
It's been great to see the success from the project so far, and I think the asset that we've developed together creates a real solid foundation for them to continue their generative AI journey.