Video transcript: Empowering your workforce

Transcript

Peter Brown: Over the last four to five years, society, organisations and people around the world have experienced unprecedented levels of change and that's not going to slow down. 

Zia Paton: Reinvention has become very critical for organisations today because of the level of disruption. 

Prasun Shah: Organisations are having to really think hard how they create that sustainable advantage and this has led to creation of new business models and fundamentally reimagining how workforce of the future would look and feel like. 

Petra Raspels: This is a challenge not only to the leaders that should drive these transformations, but to the people that are part of the transformation. 

Anthony Abbatiello: Organisations need to listen to their employees, what's happening to them today, what are the types of changes they're experiencing and then determine how that will ultimately modify the way we design or build or introduce new change. 

Zia Paton: And what we've experienced with our clients is a change really requires a top down and bottom up approach in that leaders need to be clear on and support the change that they're trying to drive. 

Dayalan Govender: We don't have crystal balls. We can't predict the future. We certainly can create the future by doing scenario-based planning. 

It's important for organisations to use rich data to have insights but make decisions based on that. 

Peter Brown: As we've known for many, many years, technology is constantly developing at pace and that's having a big impact in terms of work, type of work that's done, how it's done and where it's done and by who. 

Vishalli Dongrie: Gen AI is playing a very important role not just in productivity, quality and efficiency, but at the same time it is going to be also contributing a lot on the cost efficiency. 

The entire life cycle of talent management from higher to retire is going to be deeply affected. 

Anthony Abbatiello: I, as a worker, will be enabled by an AI assistant to help me do my work better, more efficient, higher quality, and I will be interacting with agents who are automating process and task and completing work at the same time. 

It's the human that's going to help provide context and nuance and reasoning, which is a very critical skill that workers will need to have and build within the organisation so that this new technology wave can really be realised in terms of the value it will bring for speed efficiency, quality, customer service and the like. 

Peter Brown: As brilliant as technology is and as advanced as it is, ultimately these human beings to operate with that technology, to behave differently, to get the most out of that technology in service of the business mission. 

Petra Raspels: We have to upskill our people to be ready for the future and to develop the right skills that quite a number of people in the workforce today don't have. 

Prasun Shah: Core skills used to last between four to six years. Now we're talking about skills rapidly changing every 18 months, 12 months. 

Dayalan Govender: Learning cannot be like used to be in the past. It used to be an event. It has to be built into the continuous upskilling of people on a continuous basis. 

Zia Paton: I see these changes with a lot of optimism because there's an evolution that's happening and has been happening for some time. The pace of that evolution is picking up, but with evolution presents an opportunity for all of us to do things better.