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Are you struggling with large volumes of conversational data?

Do you find yourself bogged down by inefficient workflows and inconsistent quality?

Introducing Intelligent Conversation Analytics.

A cloud native solution that applies AI, machine learning and real time analytics boosting efficiency to drive better results.

Calumn is a relationship manager who talks to five or six clients a day, often having up to 90 minute conversations with them.

Previously, he would have to manually type up his notes.

Intelligent Conversation Analytics reduces the time spent note taking by 75%, allowing the team to focus on providing a better service for their clients.

Calum's supervisor Emilia, can use the automated summary notes to find key details before their next chat.

Filtering these according to themes tailored specifically for her firm.

The notes show the next steps agreed with the client, enabling Emilia to drive better outcomes more efficiently.

And as for their boss, Sandy, Intelligent Conversation Analytics adheres to regulation, especially when dealing with vulnerable customers.

Sandy has access to at source feedback through a supervisor dashboard, aggregating a rich data set, identifying star performers, those requiring additional training and highlights trends across all staff.

So if anyone misses an important disclaimer, the solution will flag it so they can rectify their mistake.

For increased productivity and compliance, real time access to data and a customisable user friendly interface.

Intelligent Conversation Analytics is a solution that automates a better service for everyone.

Get in touch to request a consultation and demo today.