Customers
To customers who have purchased items on their Laura Ashley credit card (prior to 23 March 2020)
For any customer related queries please email: uk_lauraashley_customers@pwc.com
Unfortunately over the weekend of 17-19 April we experienced some IT issues in receiving emails. If you communicated with us during that period and have not received a response please can you contact us again. We apologise for any inconvenience caused.
| Questions? | Answers |
| Are any outstanding Laura Ashley gift cards still being honoured? | Unfortunately due to our change of circumstances we are no longer selling gift cards or able to accept gift cards as payment |
| Why am I unable to redeem my gift card online? | As above |
| How do I return an item? | We are not accepting returns at this time. The change in our circumstances means we’re forced to take some tough decisions. While we appreciate it’s disappointing, right now we can’t offer refunds or exchanges and we are not taking returns. |
| When do I get a refund once I have returned an item? | As above |
| Exchanging an item | The change in our circumstances means we’re forced to take some tough decisions. While we appreciate it’s disappointing, right now we can’t offer refunds or exchanges and we are not taking returns. |
| Missing/ incomplete or damaged orders | Please contact Customer Service on 03332 008 009 or you can email us to discuss your individual case by clicking here |
| Delivery Information | We are working as hard as we can to get outstanding orders out to you though in the current climate please note there be a short delay. Owing to the change in our circumstances we cannot accept cancellations or provide refunds. |
| Can I still order online for delivery? | Online orders are still being accepted as usual. We are working as hard as we can to get outstanding orders out to you though in the current climate please note there be a short delay. |
| What will happen to any outstanding online orders? Will I be refunded if they can't be fulfilled? | We are working as hard as we can to get outstanding orders out to you. As you can appreciate in the current climate there may be a short delay. |
| Are all stores permanently closed? | Please click here to see a list of stores which are closed due to the administration and those which are closed due to COVID-19 |
| Which stores are open and which are closed? | Please click here to see a list of stores which are closed due to the administration and those which are closed due to COVID-19 |
| Are any existing vouchers from the Laura Ashley Privilege Scheme being accepted? | Due to the company now being in administration, unfortunately we are not able to accept existing vouchers at this time and you will not earn points for purchases made online, in store or from other retailers,where the Laura Ashley Mastercard is accepted, until further notice. |
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