Diversity, Equity and Inclusion

Amid increasing uncertainty and cost pressure, DEI remains a critical enabler for business success. Organisations that invest in DEI attract top talent, foster greater innovation, and have improved financial performance. However, good intentions and considerable investment in DEI do not always result in impact or change; organisations can easily miss the mark with ‘off the shelf’ initiatives and sheep dipping training programmes. Leading organisations approach DEI as they do any other strategic business goal; by setting clear ambitions, developing a roadmap, allocating resources, measuring progress and holding people to account. Failing to act meaningfully in this arena is now a business risk, with implications as far reaching as reputational damage and regulatory scrutiny.

PwC has been a pioneer in building a diverse workforce and a culture driven by flexibility, inclusion and purpose. While we still have work to do, we’re proud of the progress we’re continuing to make. In addition to our experience advising our clients on DEI, we bring decades of experience implementing innovative interventions within our own organisation, driven by our own research and partnerships with academic institutions. This authenticity, humility and expertise make us even more impactful partners for our clients who come to us for help to build more diverse, fairer and inclusive cultures where performance is high, difference is valued and every voice is heard.

We can help you to unlock the value of Diversity, Equity and Inclusion

At PwC we are passionate about delivering meaningful change. We super charge our DEI expertise with deep industry knowledge and strong consulting capabilities in areas such as behavioural science, people transformation, and data and technology. We always take a structured, practical approach and deliver tailored solutions for each of our clients - all of whom are unique. We meet you wherever you are, guiding and supporting you to where you want to be. Whether you are just beginning your DEI journey, or looking to deepen your existing impact, our team of experts work closely with you to understand your current state, develop a vision for the future, implement changes, and assess and respond to evolving DEI risks.

How we help our clients with DEI

Solve

We can help you understand and solve your complex DEI challenges

Our DEI experts sit alongside our broader workforce consulting team, allowing us to bring our clients comprehensive human capital, data analytics and technology expertise to effectively design and embed DEI across your organisation. From improving your DEI governance, to debiasing your performance process, we’ll help you reset the course in an increasingly complex legal, cultural and stakeholder environment.

Common challenges and how we can help:

  • How effective is your approach to DEI and where should you focus future investment?
    Our proprietary DEI maturity model helps you to understand where your organisation's approach is leading and where it may be missing the mark, relative to industry and best practices. This assessment helps us identify the most impactful areas for future DEI investment and develop a practical roadmap to expedite progress against your stated ambitions.
  • Are you concerned about bias in your talent management processes?
    We can assess your talent lifecycle processes such as recruitment, performance management and succession planning, using data analytics and behavioural science research. By helping you identify and remove systemic bias, and increase the objectivity and consistency of your talent management processes, you can be confident that your processes will be legally compliant and aligned with your DEI ambitions.
  • How intentional is your employee experience, and does it attract and retain diverse talent?
    As employee needs evolve and diversify, it's essential to create a culture centred around employee experiences. We take an employee-led approach, using design thinking to understand key moments, challenge assumptions, and create innovative solutions. Using our technology and data capabilities, we are able to rapidly and efficiently test hypotheses and make informed decisions, supercharging your culture transformation.
  • Are you maximising diversity data collection in your jurisdictions?
    The DEI legal and regulatory landscape is complex and still evolving, posing numerous challenges for organisations, in particular those operating across multiple jurisdictions. We can help you understand the local legal and regulatory requirements and constraints in each jurisdiction, whether it’s related to equal pay or diversity data, e.g. ethnicity or sexual orientation. We can also advise on how to boost your employee disclosure rates so that you reach the threshold required for robust analysis and target setting, if desired.

Transform

We support you to transform your culture and business performance

To remain viable and thrive as a business, your workforce needs to adapt continuously, and therefore so does your approach to talent management. Many of today’s business challenges are, in reality, people challenges. We support you to transform your approach to DEI, focusing in on what will make the biggest impact on the attraction, retention and engagement of a high performing workforce, allowing your organisation to achieve outcomes such as increased innovation and a compelling employee value proposition (EVP).

Common challenges and how we can help:

  • Do you have a compelling DEI strategy that is aligned to your business strategy?
    We work with senior leaders to articulate a DE&I vision and strategy that is aligned to your business and purpose. This involves aligning around the current state, agreeing on focus areas and priorities for the future, and defining measurable goals. We then work with your HR leaders to outline key DE&I activities and develop a prioritised roadmap to operationalise and embed the strategy.
  • Are your DEI ambitions evidence-based?
    Our DEI data practice uses advanced data techniques to model your future workforce as well as the impact of any changes or interventions, establishing projections for future workforce diversity. Leveraging internal and external data insights, we support organisations to develop evidence-based, ambitious and achievable diversity targets.
  • Are your governance and accountability processes fit for purpose?
    We support you to embed an effective operating model to execute your DEI strategy, designing systems and structures which will enable sustainable and impactful progress, including governance, accountability and programme management.
  • Do your leaders have the competency to drive DEI in your organisation?
    True transformation starts at the top. We work with leaders, providing inclusive leadership training and coaching, using our own Inclusive Leadership Framework, to help them develop the confidence and behavioural competence to lead inclusively, create psychological safety and build high performing teams.

Run

We can independently run elements of your DEI programming

We offer both ongoing and one off support, augmenting your team with the capability and capacity to manage and deliver specific DEI activities. Whatever your technical DEI challenge, we can take it off your plate, giving you peace of mind that it will be done well, at pace.

Common challenges and how we can help:

  • How well do you understand your workforce?
    Our DEI data practice helps you to collect and analyse workforce data, conducting advanced analytics to understand how employees join, progress and exit - uncovering any disproportionate impacts and inequities in talent management, and presenting data in easily digestible and interactive dashboards. Learn more about our diversity data capabilities and read our latest Diversity Data Guide.
  • Do you have insight into the differing employee experiences within your organisation?
    Our Inclusion Insights tool uses a structured measurement methodology and powerful analytics to explore your workforce sentiment, providing targeted insights to help you improve inclusion where it matters most. By assessing the different inclusion ‘drivers’ and disaggregating employee demographics, we develop an inclusion thumbprint unique to your organisation, allowing you to develop efficient and focused interventions to improve inclusion.
  • Are you struggling to resolve employee grievances and misconduct?
    Our employment law practice assesses, re-designs and manages processes to resolve workplace conflicts (e.g. speak up, grievances, etc.), and conducts investigations into widespread and/or systemic culture issues, identifying remedial action under legal privilege, if desired.
  • Are you confident you’re prepared for incoming reporting requirements?
    New and anticipated reporting requirements are increasing demands for transparency on workforce diversity and pay equity, with global organisations facing an increasingly complex regulatory landscape. We help you to understand and comply with evolving regulatory requirements, ensuring you are equipped to meet your legal reporting requirements and transparency ambitions.
  • Is your DEI narrative compelling and effective?
    We support you to craft a unique and compelling DEI narrative, delivering communications that will amplify your impact and resonate with audiences from applicants to regulators. Whether your goal is to broadcast your commitments, explain your gender pay gap, or increase employee diversity data disclosure, an effective DEI narrative will ensure you get maximum value from your other DEI investments.

DEI trends and emerging forces

External disruption is causing uncertainty for organisations and their operations, including how they approach DEI. The environment in which organisations operate is increasingly complex, with new and emerging regulations; technological advances; evolving political, legal and social landscapes; as well as large scale shifts in workforce demographics, all of which impact business in multifaceted and intersecting ways. To be effective, DEI cannot be considered in isolation. Our DEI practice brings together experts Sustainability and ESG, employment law, regulation and reporting frameworks and more. This ensures our recommendations take into consideration the full range of risks and opportunities relevant to your organisation, future proofing you against emerging DEI forces and ensuring success in an uncertain future.

Want to learn more about the changing DEI landscape?

Why choose us?

Robust expertise with a personal touch

Our team combines DEI expertise with other human capital, technology, business management and industry expertise to help our clients build higher performing and more inclusive workplaces. We approach each project with the spirit of co-design, bringing empathy, integrity, and a commitment to delivering results.

Data driven insights

We are obsessed with data, and approach every project with some kind of a data diagnostic to ensure we understand the current state. From there, our recommendations are grounded in data and social science research, ensuring our work is evidence-based and tailored to your specific needs.

Sustainable change

Your workforce is a key asset contributing to sustainable business and societal value. For many of our clients, DEI is the most mature element of their approach to the ‘S’ in ESG. Therefore, aligning workforce, DEI and sustainability strategies is critical. We advise on strategy, behaviour change and other success measures to enable and underpin your broader ESG goals, including net zero, whilst supporting and transforming the workforce along the way.

Cost effective solutions through tech enabled innovation

We understand that every organisation faces resource constraints, especially in today’s climate. That’s why we offer tailored solutions, leverage cutting edge technology to enhance our DEI consulting services. Our tech enabled tools and platforms streamline our work, allowing us to deliver maximum impact without unnecessary costs.

Ready to make a difference?

Let’s have a chat. Contact us today to schedule a conversation and learn how we can help you to create a more diverse, equitable and inclusive workplace.

Contact us

Sarah Minor-Massy

Sarah Minor-Massy

DEI Transformation Director, PwC United Kingdom

Tel: +44 (0)7483 361529

Katy Bennett

Katy Bennett

DEI Reporting and Regulation Director, PwC United Kingdom

Tilly Harries

Tilly Harries

DEI Employment and Equality Law Director, PwC United Kingdom

Tel: +44 (0)7718 339386

Follow us