Digital Integration

Are you responsible for an IT enabled transformation project? Do you have concerns about an ongoing project? Regular project health checks give you the confidence that your project is on track to deliver its objectives within the planned budget and on time. A professional review of a project will provide independent assurance that it's being effectively governed, and that the right actions are being taken at the right time. If you have specific areas of concern, our specialists will take a technical deep dive to help put your mind at rest.

Are you confident about your project planning? Would you like to feel more certain that the decisions you make at the outset of the project are right? We can work with your organisation to provide assurance over the planning stage, from the objectives of your project to your requirements-gathering process and your selection of technology solution. Learn more

Is your technology project aligned to the overall business vision and strategy? Are you prioritising your projects appropriately? Are the design decisions that are made within the IT enabled project compatible with the organisation's wider enterprise architecture? Learn more

One of the critical drivers of the success of an IT enabled project is compliance with enterprise architecture. Our architects can assess the overall effectiveness of your enterprise architecture function, as well as a project's compliance to the organisation's architecture.

When you invest in a new system you want to be sure that it starts its life in the best possible shape. That means feeding it clean data, setting out well-defined processes, and rectifying years of poor practice that have built up on legacy applications. But that shouldn't be a one-off exercise – systems need ongoing care to make sure that data is of high quality and processes remain robust. Risk-based IT controls will help protect the integrity of your investment for the longer term. Learn more

Are you sure that your processes are as efficient as possible, saving your organisation both time and cost? Enterprise Insights allows you to analyse and monitor transactions that are performed in key applications on an ongoing basis, giving you clear sight of how processes operate in practice and in real time. Pain points can be clearly identified and business processes optimised, driving a culture of efficiency and allowing your organisation to maximise efficiency and mitigate risk. Learn more

Are your processes working as they should and helping to mitigate business risk? Do users get it right first time? A one-off review of access and controls in your business systems can give you a clear view of their effectiveness and efficiency, providing clear analysis that will help you reduce key risks and replace time-consuming manual controls. Learn more

Do your underlying processes fit and work well together? Do you find that some transactions are lost or amended in an unexpected way? Do you understand how your people use the system? Are you concerned about the number of workarounds or manual interventions that are needed? Process mining visually reconstructs your end-to-end processes, using your own data, to help you understand how the system works and where the problems are. And when you understand it, you can fix it.

Are you considering moving a key service to the cloud but are worried about exposing yourself to unnecessary risks? We can support you through the selection process and procurement of your cloud partners, helping you make sure that your cloud services support your business objectives and are reliable, controlled and compliant. Learn more

Do your IT enabled technologies, processes and information fit well together? Do they work seamlessly and efficiently? Fragmented technology can hold back ideas and prevent your organisation meeting its objectives. If your IT enabled projects are implemented in a standardised way and prioritised well, you can have more confidence that you will achieve your wider business goals. Learn more

Do you understand how your customers interact digitally with your organisation? Customer experiences, and their willingness to engage and purchase, is fundamental to the success of your organisation. The digital landscape is constantly expanding and customer expectations continue to rise, so organisations must continually evolve and adapt their processes to address new risks, regulations and standards.

Our Digital Customer Journey diagnostic helps you understand the impact of digital and technology across each stage of the customer lifecycle.

In the digital world, the digital customer journey is a critical competitive differentiator. Get the experience wrong and the result is frustrated customers, high churn, the loss of valuable data, the risk of regulatory breaches, and reputational damage.

Our Digital Customer Journey Assurance solution can help you understand the impact of digital technology across the customer lifecycle and assess your digital customer journey. Our solution allows you to identify any gaps, risks and weaknesses along the digital journey, giving you the confidence that the customer experience will be as seamless as possible.