Intelligent automation
Finding the right balance between mind and machine
Intelligent automation happens when robotic process automation and artificial intelligence come together to transform how you operate. We’ll find the right combination of technologies to match your goals, whether you want to make the most of your people, create a better experience for your customers or lower your costs.
Technologies like robotic process automation, virtual assistants, chatbots and intelligent document processing free your people from routine, repetitive tasks - like opening accounts, processing orders and managing stock. Instead, they can spend time on more valuable work and helping customers. You’ll be able to streamline processes, save time and boost productivity. You’ll stand out from competitors by being easier to deal with. And you’ll understand your customers and opportunities by unlocking insights hidden in your data.
As well as working with our technology partners to make this happen, we’ll get your business completely ready for the change. That could be by adapting your existing technology and back-end systems. Or helping you create a culture that’s receptive to new ways of working. We’ll make sure you have the right balance of mind and machine to fully adopt the technology and get all the benefits.
How we can help
Setting your vision and strategy
The clearer you are about what you want to get out of intelligent automation, the wiser your investment. We’ll work with you to define the strategy and goals behind it, and make the business case. We’ll analyse how your industry is capitalising on the technology and break down costs, benefits and what returns you’ll see over two to three years.
We’ll also set out which vendors and technologies will best match your needs and objectives, and handle contracts and negotiations if you want us to.
Turning vision to reality
We’ll plan the order of your automation projects across the business, so you realise your aims at scale and start seeing benefits early. And we’ll back all this with support and maintenance.
Building your capability
Whilst we embed intelligent automation into your business, we’ll also help you build your own capability. To do that, we can train everyone from IT to the board to make the technology part of everyone’s work and decision-making.
Managing your risks
Intelligent automation can help you stay in step with regulations and limit risk, for instance by cutting out costly errors and tightening security. But it comes with its own risk and governance requirements. We’ll define what they are for you and make sure your risk and governance teams know what to look out for.
Managing your change
Transforming your technology is never just about the technology. Intelligent automation will transform how you work, and the skills your people will need. We’ll work with you to manage the change, so people embrace the technology and everyone feels the benefit.
“Working with PwC's Intelligent Automation team has enabled us to unlock the value of next-generation solutions.”
Case studies
Transforming service delivery and resident experience for North Lanarkshire Council
Our intelligent automation team has partnered with North Lanarkshire Council (NLC) to transform service delivery across Revenue & Benefits, Housing, Social Care and other council services.
Who we work with
Our technology partners are highly rated across the industry and respected by technology experts like Gartner and Forrester.
UiPath
We’ve been installing UiPath’s robot technology around the world for almost 6years and are a Diamond and Strategic Partner, winning their UiPath Global Partner Award in 2018, 2019 and 2020. Over 5,000 of our people are UiPath trained, including 100s of certified developers and architects.
Microsoft
Microsoft Power Platform empowers clients to build scalable automation and digital solutions regardless of their technical skills. PwC has partnered with Microsoft to deliver more than 1,700 projects globally since 2015. Our alliance also has a track record of more than 500 customer successes globally. We have 8,000+ Microsoft practitioners worldwide.
Blue Prism
Blue Prism offers robotic process automation and artificial intelligence in the cloud. As a certified Delivery Partner, we’ve worked with them for more than five years. In that time, our certified developers and architects have implemented their technology with over multiple clients.
Automation Anywhere
In five years, we’ve brought Automation Anywhere’s RPA technology to multiple clients, and we currently have more than 225 certified developers and architects. We’re a Platinum Sponsor for Automation Anywhere, who named us Consulting Partner of the Year in 2019.
Contact us
UK Microsoft Leader and Government Cloud & Data Transformation Lead, PwC United Kingdom
Tel: +44 (0)7841 567089
