In this time of relentless disruption and change, your strategic input has never been more critical. But rather than being the strategic, future-focused business partner your organisation needs, you can easily be sidetracked by time-consuming, low value, activities.
So how can you ease these operational pressures, while pushing forward on your role as a strategic partner? Technology offers part of the solution, both in automating routine tasks and improving workforce insight, planning and experience. But technology still needs the right skills and people to roll it out, upskill other teams and seamlessly embed it into the organisation.
“The real solution lies in being able to tackle the problems holding back your team, by running operations more efficiently. This leads to better employee focus and experience. And that’s where we can help.”
Raj Mody, Workforce Managed Services Leader, PwC UK
At PwC, a key part of our work is helping HR teams modernise their capabilities and move to a more strategic role. This need to boost efficiency and capability was the catalyst for the development of our workforce managed service solution for businesses.
Equipped to deliver
So what is it about this new HR delivery model that can make it so effective?
First and foremost, it is about equipping you with the high calibre workforce you need, when you need them, while ensuring you have full flexibility and control. Our teams can help you to free up time by supporting activities like onboarding, rapid recruitment and running payroll.
And rather than selling ‘off the shelf’ services, we work with you to understand the challenges you face and what you’re trying to achieve. We can then develop a customised tech-enabled solution to release capacity in your teams or bolster capability where you have short-term gaps. Alternatively, we can work with you to provide end-to-end workforce managed services.
The results can help you to plug skill gaps and free up time to tackle the bigger challenges, while avoiding the time and effort of recruiting.
We also know that when you come to us, you need solutions fast. We can bring you highly qualified and experienced HR professionals within days. They’re ready to hit the ground running, work under your direction and start delivering quickly. And once underway, we can adapt the team at pace – more people, fewer people, different skills.
“Our ‘run’ solution made a critical difference during a recent business separation. To operate as standalone entities, the businesses needed to bring in people who could both deliver continuing HR services such as payroll and help the wider businesses meet their talent needs. We were able to integrate our teams at speed and address the pressing challenges in areas ranging from technology to language capabilities. It was rewarding to see how this rapid and effective support was able to help deliver a successful deal.”
Romola Cardoza, Senior Manager, People in Deals, PwC UK
Our people work alongside your in-house teams, building relationships, helping to address operational issues and passing on key skills as part of the assignment. We invest in their training and career development. And they’re keen to put this know-how to work, solving problems, delivering results and helping to build your HR capabilities to industry leading standards.
The other big advantage is access to the latest technology in areas ranging from ERP-integrated payroll systems to workforce analytics and workflow management. You get the benefits without spending precious time putting together business cases for funding.
Foundation for transformation
This all comes together to deliver a powerful foundation for transformation, helping you to solve pressing business priorities faster, and build your capacity for lasting results.
By accelerating the delivery of your strategic objectives, including the move to becoming a business partner and enabler, this kind of managed service partnership (MSP) model significantly outperforms standard business process outsourcing. In a survey of 2,000 companies, the highest performing 20% were more than four times more likely to use MSPs for strategic advantage, while being more innovative than those who were focused solely on bridging talent gaps and cutting costs.
If you want to find out more about our workforce managed services, please get in touch with us. You can also find out about how we can help you solve complex issues and deliver broader HR transformation.
